Purpose of the qualification
The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.
Who is it for ?
The Service Operation qualification would suit candidates in the following roles:
– Release Manager
– Security Administrator
– Applications Support
– IT Operations Manager
– Database Administrator
– Problem Manager
– Service Desk and Incident Manager
– Network Support
– Security Manager
This list is a guide only, and choices will depend on the candidate’s individual career goals and objectives.
It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.
– Multiple choice examination questions
– Eight questions per paper
– 28 marks required to pass (out of 40 available) – 70%
– 90 minutes’ duration
– Closed book
ITIL Credit System
The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
What does the course include ?
– 2 Official Practice Question Papers, with answers
– High Quality Videos
– Online Study Material (Study Guides)
– 27 PMI PDUs
– Chapter tests
– Course validity 180 days