Purpose of the qualification
The Service Operation (SO) module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.
Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.
Who is it for ?
– The Service Operation qualification would suit candidates in the following roles:
– Release Manager
– Security Administrator
– Applications Support
– IT Operations Manager
– Database Administrator
– Problem Manager
– Service Desk and Incident Manager
– Network Support
– Security Manager
This list is a guide only, and choices will depend on the candidate’s individual career goals and objectives.
It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.
– Multiple choice examination questions
– Eight questions per paper
– 28 marks required to pass (out of 40 available) – 70%
– 90 minutes’ duration
– Closed book
ITIL Credit System
The SO module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
What does the course include
– 2 Official Practice Question Papers, with answers
– High Quality Videos
– Online Study Material (Study Guides)
– 27 PMI PDUs
– Chapter tests
– Course validity 180 day